Changes and Cancellations

Registration Changes and Cancellations for In-Person Packages

In-person attendees may change their registration to the ACC.22 virtual package at any time by contacting ACC@Maritz.com. There will be no fee charged to make this change.

Until March 9, 2022, requests for cancellations will be honored and processed minus a $99 administrative fee. Cancellations must be sent in writing to ACC@Maritz.com. After March 9, 2022 registration fees are non-refundable.

Registrations are non-transferable except in the case of an emergency.

Special requests for refunds due to emergency cancellations after March 9, 2022 must be received no later than June 30, 2022. ACC retains the right to determine what constitutes an emergency situation, if additional supporting documentation is required, and if a refund will be given, and ACC's decision will be final.

The ACC will not refund due to travel carrier cancellations or other unforeseen incidents beyond attendees control. All attendees are urged to purchase personal travel insurance.

Registration Changes and Cancellations for Virtual Packages

Virtual Packages are non-refundable and non-transferable.

Hotel Changes and Cancellations

Until March 10, 2022, hotel changes and cancellations can be made online by clicking the changes/updates link in your confirmation email or by sending an email to ACC@Maritz.com.

From March 10 through March 13, 2022, your reservation will be transferred to your confirmed hotel.

Beginning March 14, 2022, you must contact your hotel directly for changes and cancellations (cancellations must be made within 72 hours prior to arrival to avoid penalty of 1st night's room rate + tax).

Your room and incidental charges are payable upon check-out. A credit card is required at check-in and will be charged a per day incidental fee when you check in. This fee will be refunded if you do not use it. You may call the hotel direct to find out what this fee is.

ACC Anywhere Cancellations

At any time prior to April 10, 2022, you may contact ACC@Maritz.com to cancel your order of ACC Anywhere and receive a full refund. Claiming credit for ACC Anywhere will make you ineligible for a refund.

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