Questions?

Click here to find the answers to the most frequently asked questions about ACC.17!

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  • Claim Your Credit or Certificate of Participation

    ACC.17 attendees: Click here to claim your credit! If you are not already logged in, you will need to enter your ACC username and password. You have until September 19, 2017 at 5:00 p.m. (ET) to claim credit. Pharmacists must claim CPE credit by April 18, 2017 at 5:00 p.m. (ET).

    Follow these easy steps to claim your credit or Certificate of Participation:

    1. Select My Credits Cart/Certificate of Participation from the top of the page to see your cart
    2. Review your cart — it may be pre-populated based upon your session attendance
    3. To add sessions, choose “Add New Sessions to Cart” on the right side of the page, search for your sessions and select “Add to Cart”
    4. To delete a session, select the session and choose “Remove”
    5. To complete an optional Session Evaluation, choose “Evaluate Session”
    6. Once you have finalized your cart, choose the appropriate certificate on the right side of the page (CME/CNE/ECME/Participation/CPE or MOC claim document)
    7. Complete the Overall Meeting Evaluation (required)
    8. Generate and print/email your certificate/CPE or MOC claim document

    For personal assistance, please stop by the Credit Claim and Technology Help Desk in the Registration Area, Hall D. After the meeting, please contact the ACC Resource Center at 202-375-6000, Ext. 5603 or 800-253-4636, Ext. 5603 or resource@acc.org.

    Note: The Credit System will assign credit only for the total time actually spent in certified education sessions. Credit cannot be doubly awarded for sessions taking place concurrently.

    Having trouble? find the answer with our Frequently Asked Questions below.

    Frequently Asked Questions

      General Help/Support
      General Help/Support
      Q. Who, onsite, can help me with the credit claiming and evaluation process?
      Q. Who, onsite, can help me with the credit claiming and evaluation process?
    A. Refer to the 8 Step Credit Claim Instructions above and these FAQ’s for answers to your questions when claiming credit or your Certificate of Participation. You may also stop by the Credit Claim and Technology Help Desk in the Registration Area, Hall D for personal assistance.
      Q. After the meeting, who should I contact for help with the Credit Claim and Evaluation Process?
      Q. After the meeting, who should I contact for help with the Credit Claim and Evaluation Process?
    A. Please contact the ACC Resource Center at 202-375-6000, Ext. 5603 or 800-253-4636, Ext. 5603 or resource@acc.org.
     
      Credit
      Credit
      Q. What is the difference between My Itinerary and My Credits Cart/Certificate of Participation?
      Q. What is the difference between My Itinerary and My Credits Cart/Certificate of Participation?
    A. Use “My Itinerary” to plan the sessions you would like to attend and use “My Credits Cart/Certificate of Participation” to record the sessions you actually attended and the amount of time spent in each session.
      Q. How do I claim partial credit for a session?
      Q. How do I claim partial credit for a session?
    A. There is a slider bar under the session title, slide the bar to claim partial credit for that session. If you are claiming credit for multiple sessions that occur during the same time period, the total amount claimed cannot exceed the total time period (i.e. for a 90-minute period, you could claim 30 minutes in one session and 60 minutes in another session, not to exceed the 90-minute period).
      Q. Why are there some sessions already in my cart?
      Q. Why are there some sessions already in my cart?
    A. RFID (Radio Frequency ID) is provided to help attendees to automatically track their session attendance. When you attend a session, the RFID reader sends the information to the ACC.17 Credit System to populate your Credit/Participation Cart. If there are sessions missing, follow the 8 Step Instructions to add a new session to your cart.
      Q. How do I add sessions into My Credits Cart/Certificate of Participation?
      Q. How do I add sessions into My Credits Cart/Certificate of Participation?
    A. Using the Online Planner, search for your sessions, then select “Add to My Cart”. Using the ACC.17 App, search for your sessions, select the session to view session details, and then click on the ribbon icon to add the session to your Cart.
      Q. How do I delete sessions from My Credits Cart/Certificate of Participation?
      Q. How do I delete sessions from My Credits Cart/Certificate of Participation?
    A. Navigate to the My Credits Cart /Certificate of Participation and select “remove” under the sessions you want to delete.
      Q. I understand that there is an opportunity to earn up 33 ABIM MOC Part II Credits for most CME sessions at ACC.17; how are those sessions identified and who may participate?
      Q. I understand that there is an opportunity to earn up 33 ABIM MOC Part II Credits for most CME sessions at ACC.17; how are those sessions identified and who may participate?
    A. You may select from over 300 dual CME/MOC sessions at ACC.17. Each session includes a list of the type and number of credits offered in the App and the Online Planner. You may also filter sessions by the type of credit offered in both the App and the Online Planner. The opportunity to earn MOC is open to domestic (U.S.) physicians who are ABIM Diplomates, however, the sessions will also be open to all interested clinicians. ABIM Diplomates will be required provide their accurate ABIM diplomate number and birth date (month/date/year – mm/dd/yyyy) in order to claim MOC credits. Note: MOC credit claims may only be submitted once.
      Q. After submission, why don’t I see my MOC credits when I log into my ABIM record?
      Q. After submission, why don’t I see my MOC credits when I log into my ABIM record?
    A. It is possible, that you may have entered an incorrect diplomate number and/or birthdate. Please contact the Resource Center at 202-375-6000, Ext. 5603 or 800-253-4636.
      Q. What is the difference between the dual CME/MOC sessions and the “Test Your Knowledge with Questions” sessions
      Q. What is the difference between the dual CME/MOC sessions and the “Test Your Knowledge with Questions” sessions
    A. During the dual CME/MOC sessions, attendees are required to actively participate by ARS (Audience Response System), accessible on their mobile devices (through the ACC.17 App or by visiting http://acc17.cnf.io), answering presentation questions and asking or “upvoting” their favorite questions. Additionally, they are asked to complete a short session evaluation. Beyond that, attendees are not required to do anything more than they would do in any CME session. After the meeting, when claiming credit, complete and submit the overall evaluation, then click on the MOC claim document link to complete an online form which will be submitted directly to ABIM to record MOC credits. Please be aware that you will need to provide your accurate ABIM diplomate number and birth date (month/date/year – mm/dd/yyyy) on this form. Failure to do so will result in a significant delay in processing your MOC claim.

    After participating in a “Test Your Knowledge with Questions” session, all domestic (U.S.) physicians who are ABIM Diplomates may go online at the Personalized Skills Center – East Salon AB, Lobby Level (near the Mt. Vernon Place entrance) to access the relevant MOC module, answer the required test questions, achieve a passing score of 70% and submit directly to ABIM for MOC credits. Additionally, diplomates may access these modules form their home or office until June 30, 2017. Please note that you will be able to earn an additional 2.5 MOC credits by actively participating in the sessions. A representative from ABIM will be available on-site to answer any questions.
      Q. What is the Personalized Skills Center?
      Q. What is the Personalized Skills Center?
    A. New at ACC.17 – the Personalized Skills Center, located in East Salon AB, Lobby Level (near the Mt. Vernon Place entrance) allows you to personalize your curriculum in a unique self-directed, self-paced environment. The Skills Center will feature an area of individual computer kiosks with a selection of modules to choose from to augment the learning that takes place in the traditional classroom. The computer learning stations will allow you to:
    • Take MOC question modules/tests
    • Try a complimentary sample of ACC’s new ACCSAP 9 product
    • Connect to ACC.17 AllAccess for ePosters, session slides and live streaming of sessions
    • Hone your skills with Heart Songs and other Drill & Practice self-directed learning modules.
    • Borrow iPads and headphones for use in the Personalized Skills Center only.
    For sessions 1500, 1501 and 1502 – Drill & Practice: Heart Songs, ECG and Hand-Held Echo, you may claim a maximum of 4 AMA PRA Category 1 Credits over Friday, Saturday and Sunday
      Q. I attended a poster session, how much credit may I earn?
      Q. I attended a poster session, how much credit may I earn?
    A. You may earn a maximum of .75 CME/CNE credits per poster session (time block). There are 5 sessions throughout the meeting.
    • Friday, March 17: 1.5 CME/CNE credits
    • Saturday, March 18: 1.5 CME/CNE credits
    • Sunday, March 19: .75 CME/CNE credits
    • Total CME/CNE credits available for all 5 poster sessions: 3.75
      Q. How do I obtain a list of all of the sessions I attended?
      Q. How do I obtain a list of all of the sessions I attended?
    A. The CME and CNE certificates automatically include a list of sessions attended. However, for a Certificate of Participation specify that you would like a certificate “with sessions list”.
      Q. Why were some sessions in My Credits Cart/Certificate of Participation not included in the sessions list on my certificate?
      Q. Do I need to claim my credit certificate, MOC credit or Certificate of Participation while I am at ACC.17?
      Q. Do I need to claim my credit certificate, MOC credit or Certificate of Participation while I am at ACC.17?
    A. No, you have until September 19, 2017 at 5:00 p.m. (ET) to claim credit. You may claim from anywhere using your smart phone, tablet or PC.
      Q. Is there a deadline for claiming my credit?
      Q. Is there a deadline for claiming my credit?
    A. Yes, you may enter your sessions and claim credit until the ACC.17 Credit Claim and Evaluation System closes on September 19, 2017 at 5:00 p.m. (EST).

    Pharmacists must claim CPE credit by April 18, 2017 at 5:00 p.m. (EST). Late claims cannot be accepted.
     
      Domestic/International Physicians
      Domestic/International Physicians
      Q. How many AMA PRA Category 1 Credits™ may I claim?
      Q. How many AMA PRA Category 1 Credits™ may I claim?
    A. Physicians may claim up to 33 AMA PRA Category 1 Credits™. Physicians should only claim credit commensurate with the extent of their participation in the activity.
      Q. How do I claim MOC credits for the dual CME/MOC Sessions?
      Q. How do I claim MOC credits for the dual CME/MOC Sessions?
    A. To claim your MOC, complete and submit the overall evaluation, click on the MOC claim document link to complete an online form which will be submitted directly to ABIM to record MOC credits. Your MOC credits will be transferred to ABIM and recorded in your personal ABIM record.

    Please be aware that you will need to provide your accurate ABIM diplomate number and birth date (month/date/year, mm/dd/yyyy) on this form. Failure to do so will result in a significant delay in processing your MOC credit claim.
      Q. How do I know which sessions are eligible for dual CME/MOC credit?
      Q. How do I know which sessions are eligible for dual CME/MOC credit?
    A. There are multiple ways to see which sessions are eligible for dual CME/MOC credit:
    1. In the Online Planner, select the session you wish to attend, the types and amount of credit will be listed on the left side of the page. You may also filter by credit type from the home page to see a list of all sessions that are eligible for dual CME/MOC.
    2. In the ACC.17 App, select the session you wish to attend, the types of credit offered will be listed in the “Credits Available” section. You may also filter sessions by “Credits Available” by selecting the filter icon in the “Browse Sessions” section and selecting dual CME/MOC.
    Click here for a full list of sessions certified for dual CME/MOC credits.
      Q. I am a European physician, how many ECME (External Continuing Medical Education) credits may I claim?
      Q. I am a European physician, how many ECME (External Continuing Medical Education) credits may I claim?
    A. You may claim a maximum of 18 ECME credits for the entire conference. Please note that you may only claim a maximum of 6 points on Friday, 6 points on Saturday and 6 points on Sunday.
      Q. How do I claim ECME (External Continuing Medical Education) credits?
      Q. How do I claim ECME (External Continuing Medical Education) credits?
    A. Please follow the 8-step process above to claim ECME credit. Once you have selected the sessions you attended, choose the ECME certificate on the right side of the “My Credits Cart/Certificate of Participation” page. German attendees should choose the ECME (German) Certificate.
     
      Pharmacists
      Pharmacists
      Q. How many CPE credits may I claim?
      Q. How many CPE credits may I claim?
    A. Pharmacists may claim up to 26 CPE credits. Pharmacists should only claim credit commensurate with the extent of their participation in the activity.
      Q. Is there an evaluation requirement to claim pharmacy credit?
      Q. Is there an evaluation requirement to claim pharmacy credit?
    A. Yes, CPE credit requires completion of a brief Overall Meeting Evaluation. In addition, we request that you complete the optional session evaluation.
      Q. How do I obtain CPE credit?
      Q. How do I obtain CPE credit?
    A. Select the “CPE” option on the right side of the credit cart. You will then be directed to a separate form to enter the ACPE-required information, including your NABP e-Profile I.D., your date of birth (mm/dd) and your indication of which CPE certified sessions you attended. Please note that you can only claim one session per time period. Partial credit cannot be awarded.
      Q. Is there a deadline to claim CPE credit?
      Q. Is there a deadline to claim CPE credit?
    A. Yes, you must request CPE credit by April 18, 2017 at 5:00 p.m. (EST). Late claims cannot be accepted.
      Q. How do I know which sessions are eligible for CPE credit?
      Q. How do I know which sessions are eligible for CPE credit?
    A. There are multiple ways to see which sessions are eligible for CPE credit:
    1. In the Online Planner, select the session you wish to attend, the types and amount of credit will be listed on the left side of the page. You may also filter by credit type from the home page to see a list of all sessions that are eligible for CPE.
    2. In the ACC.17 App, select the session you wish to attend, the types of credit offered will be listed in the “Credits Available” section. You may also filter sessions by “Credits Available” by selecting the filter icon in the “Browse Sessions” section and selecting CPE.
    Click here for a full list of sessions certified for CPE.
     
      Nurses
      Nurses
      Q. How many CNE credits may I claim?
      Q. How many CNE credits may I claim?
    A. You may claim a maximum of 31.75 continuing education credits, commensurate with your participation in the activity. Note that you must claim a minimum of .5 credits for each session attended.
      Q. How can I obtain CNE credit?
      Q. How can I obtain CNE credit?
    A. Please follow the 8-step process above to claim CNE. Once you have selected the sessions you attended, select the “CNE Certificate” from the options on the right side of the credit cart page. The certificate will include a list of sessions you attended. Please note that the CNE Certificate will automatically include pharmacotherapeutic credit (CNERX).
      Q. Is there a deadline to claim CNE credit?
      Q. Is there a deadline to claim CNE credit?
    A. Yes, you must claim CNE credit by September 19, 2017 at 5:00 p.m. (EST).
      Q. Why can’t I add some sessions to My Credits Cart/Certificate of Participation?
      Q. Why can’t I add some sessions to My Credits Cart/Certificate of Participation?
    A. For nurses, sessions that are not certified for CNE credit may not be added to your Credit/Participation Cart.
      Q. How do I know which sessions are eligible for CNE and CNERX credit?
      Q. How do I know which sessions are eligible for CNE and CNERX credit?

    A.

    1. In the Online Planner, select the session you wish to attend, the types and amount of credit will be listed on the left side of the page. You may also filter by credit type from the home page to see a list of all sessions that are eligible for CNE and CNERX.
    2. In the ACC.17 App, select the session you wish to attend, the types of credit offered will be listed in the “Credits Available” section. You may also filter sessions by “Credits Available” by selecting the filter icon in the “Browse Sessions” section and selecting CNE or CNERX.
     
      Others
      Others
      Q. I am not a physician, nurse or pharmacist. How can I obtain a Certificate of Participation?
      Q. I am not a physician, nurse or pharmacist. How can I obtain a Certificate of Participation?
    A. Once you have finalized your credit cart, select a “Certificate of Participation” or the “Certificate of Participation with Sessions List” from the right side of the My Credits Cart/Certificate of Participation, complete the overall evaluation, and generate your certificate.
      Q. I am a physician or nurse. May I also claim a Certificate of Participation in addition to my certificate of credit?
     
      Evaluation
      Evaluation
      Q. Do I need to evaluate every session I attend in order to receive credit?
      Q. Do I need to evaluate every session I attend in order to receive credit?
    A. No. Session evaluations are optional, although your feedback is strongly encouraged and appreciated.
      Q. Why do I need to complete the overall evaluation in order to receive credit?
      Q. Why do I need to complete the overall evaluation in order to receive credit?
    A. ACC uses the feedback it receives from the overall evaluation to continuously improve the educational experience provided by the Annual Scientific Session. Additionally, the Accreditation Council for Continuing Medical Education requires an evaluation of all certified educational activities.
     
      Technical: Logins
      Technical: Logins
      Q. How do I login on a PC?
      Q. How do I login on a PC?
    A. Click here to navigate to the Online Planner, and log in using your ACC username and password.
      Q. My ACC login information will not work – what should I do?
      Q. My ACC login information will not work – what should I do?
    A. Verify your username is correct (in most cases this is your email address). Choose the “Forgot my Password” feature to reset your password. If you are still having trouble while onsite, stop by the Credit Claim and Technology Help Desk in Hall D for personal assistance. After the meeting, contact the ACC Resource Center at 202-375-6000, Ext. 5603 or 800-253-4636, Ext. 5603 or resource@acc.org.
      Q. I forgot my ACC username and/or password. How can I receive that information?
      Q. I forgot my ACC username and/or password. How can I receive that information?
    A. When prompted to login, choose the “Forgot my Password” feature to reset your password. In most cases, your username is your email address. If you are still unable to login while onsite, stop by the Credit Claim and Technology Help Desk in Hall D for personal assistance. After the meeting, contact the ACC Resource Center at 202-375-6000, Ext. 5603 or 800-253-4636, Ext. 5603 or resource@acc.org.
      Q. I can log into the CME tool, but I don’t see anything related to CME.
      Q. I can log into the CME tool, but I don’t see anything related to CME.
    A. The CME tool options can only be seen by those who have purchased an ACC.17 professional registration. If a professional registration has been purchased and you are still unable to view the CME tool, stop by the Credit Claim and Technology Help Desk in Hall D for personal assistance. After the meeting, contact the ACC Resource Center at 202-375-6000, Ext. 5603 or 800-253-4636, Ext. 5603 or resource@acc.org.
     
      Technical: App
      Technical: App
      Q. How do I get the App for Android devices?
      Q. How do I get the App for Android devices?
    A. Search “ACC.17” in your App store or browse to http://ativ.me/acc2017 from your device’s web browser.
      Q. How do I get the App for Mac/iOS devices?
      Q. How do I get the App for Mac/iOS devices?
    A. Search “ACC.17” in your App store or browse to http://ativ.me/acc2017 from your device’s web browser.
     
      Technical: PC
      Technical: PC
      Q. What browsers are supported by the system?
      Q. What browsers are supported by the system?
    A. Internet Explorer 10 or above and the latest versions of Google Chrome, Mozilla Firefox, and Safari.
     
      Radio Frequency ID (RFID)
      Radio Frequency ID (RFID)
      Q. How does the RFID work?
      Q. How does the RFID work?
    A. The Radio Frequency ID (RFID scanners) automatically read information from the RFID tags embedded on the attendee badges. This “scan” is sent to ACC, and the information is used to populate an attendee’s Credit/Participation Cart. For accurate automatic capture and recording of your session attendance, be sure to enter and exit the meeting rooms through the designated entry door.
      Q. Will ACC track the time I spend in each session?
      Q. Will ACC track the time I spend in each session?
    A. ACC will not track the time spent in each session. We are using RFID to enhance your experience and make claiming credit easier.
      Q. Can I opt out of the RFID, and if so, what are the consequences of opting out?
      Q. Can I opt out of the RFID, and if so, what are the consequences of opting out?
    A. Attendees have the ability to opt out of the RFID process, however, by doing so, ACC will not be able to automatically populate your Credit/Participation Cart. Please stop by the Registration Desk in Hall D to opt out.
      Q. Some of the sessions I attended are not in my Cart. How can I add them?
      Q. Some of the sessions I attended are not in my Cart. How can I add them?

    A.

    • Using the Online Planner: Search for your sessions, then select “Add to my Cart”
    • Using the ACC.17 App: Search for your sessions, select the session to view the session details, then click on the ribbon icon to add the session to your Cart.

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