Registration Changes & Cancellations

In-person attendees may change their registration to the ACC.23/WCC virtual package free of charge until Feb. 8, 2023 by contacting Maritz customer service at ACC@Maritz.com. Virtual attendees may upgrade to the in-person package at any time by contacting ACC@maritz.com. Virtual registrations are non-refundable and non-transferable.

Requests for cancellations of in-person registrations will be honored and processed minus a $99 administrative fee until Feb. 1, 2023. Cancellations must be sent in writing to ACC@Maritz.com. After Feb. 1, 2023, in-person registration fees are non-refundable. In-person registrations are non-transferable except in the case of an emergency. Virtual registrations are non-refundable and non-transferable.

Special requests for refunds due to emergency cancellations after Feb. 1, 2023 must be received no later than June 2, 2023. ACC retains the right to determine what constitutes an emergency situation, if additional supporting documentation is required, and if a refund will be given, and ACC's decision will be final.

The ACC will not provide refunds due to travel carrier cancellations or other unforeseen incidents beyond an attendee's control. All attendees are urged to purchase personal travel insurance.

Housing Changes & Cancellations

Hotel changes and cancellations can be made online until Feb. 9, 2023 by clicking the changes/updates link in your confirmation email or by sending an email to ACC@Maritz.com. Reservations will be transferred to your confirmed hotel Feb. 10 – 12, 2023, no changes can be made during this time. Beginning Feb. 13, 2023, you must contact your hotel directly for changes and cancellations (cancellations must be made within 72 hours prior to arrival to avoid penalty of 1st night's room rate + tax).

Your room and incidental charges are payable upon check-out. A credit card is required at check-in and will be charged a per day incidental fee when you check in. This fee will be refunded if you do not use it. You may call the hotel direct to find out what this fee is.