Change and Cancellation Policies

Registration Policies

Registration Changes and Substitutions

• ACC.25 attendees may change their registration package free of charge until Feb. 12, 2025 by contacting Maritz customer service at ACC@Maritz.com and will be refunded (or charged) the difference between the original fee paid and the current registration fee.
• ACC.25 in-person registrations are transferable until Feb. 12, 2025 however no refunds will be given for the difference in registration rates if the individuals are not in the same registration/fee category.
• After Feb. 12, 2025 no registration package changes or substitutions can be made.
• ACC.25@Home (virtual) registrations can upgrade their registration package to in-person registration at any time free of charge. Virtual registrations are non-refundable and non-transferable.

Registration Cancellations

• Requests for cancellations of ACC.25 in-person registrations will be honored and processed minus a $199 administrative fee until Feb. 12, 2025. Cancellations must be sent in writing to ACC@Maritz.com. After Feb. 12, 2025, no refunds will be provided. Registrant may request to be downgraded to the ACC.25@Home (virtual) package.
• Should a registrant not attend ACC.25 in-person, no further claims for reimbursement or waiving of fees can be made. The ACC will not provide refunds due to travel carrier cancellations or other unforeseen incidents. All attendees are urged to purchase personal travel insurance.
• ACC.25@Home (virtual) registration fees are non-refundable.

Hotel Policies

Housing Changes and Cancellations
Hotel changes and cancellations can be made online until March 6, 2025 by clicking the changes/updates link in your confirmation email or by sending an email to ACC@Maritz.com.

Reservations will be transferred to your confirmed hotel March 7 – 9, 2025, no changes can be made during this time.

Beginning March 10, 2025, you must contact your hotel directly for changes and cancellations (cancellations must be made within 72 hours prior to arrival to avoid penalty of 1st night's room rate + tax).

Your room and incidental charges are payable upon check-out. A credit card is required at check-in and will be charged a per day incidental fee when you check in. This fee will be refunded if you do not use it. You may call the hotel direct to find out what this fee is.