Changes and Cancellations

Registration Cancellations

Gold package registrations are refundable in the event of cancellation:

  • Requests for refunds must be sent in writing to ACC@maritz.com and those received prior to March 31, 2021 will be honored and processed less a $150 administrative fee. After March 31, 2021 registration fees are non-refundable.
  • Cancelled registrations are non-transferable except in the case of an emergency.

ACC will review special requests for refunds after ACC21 and no later than August 31, 2021. ACC retains the right to determine what constitutes an emergency situation, if additional supporting documentation is required, and if a refund will be given, and ACC's decision will be final.

The ACC will not refund due to travel carrier cancellations or other unforeseen incidents beyond attendees control. All attendees are urged to purchase personal travel insurance.

SILVER AND BRONZE PACKAGES ARE NON-TRANSFERABLE AND NON-REFUNDABLE.

Hotel Changes and Cancellations

If you need to change or cancel your reservation prior to Thursday, April 29, 2021 you may do so by logging into your account or by sending an email to ACC@maritz.com. Beginning Tuesday, May 4, 2021 you must contact your hotel directly for changes and cancellations.

Please note: You must cancel your reservation 72 hours prior to your scheduled arrival date or your credit card will be charged for 1 night's room and tax. Cancelling your hotel reservation does not automatically cancel your meeting registration. To cancel your meeting registration, please contact ACC@maritz.com.

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